Terms and Conditions

Effective Date: March 13, 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Synaptic Media Group LLC, a Utah limited liability company (“Synaptic Media Group,” “we,” “us,” or “our”), governing your access to and use of the website gosynaptic.co (the “Site”) and any products, services, content, portals, or materials we provide (collectively, the “Services”).

By accessing or using the Site, or by entering into any order form, proposal, statement of work, or other written agreement with us that references these Terms (each, an “Order” or “Agreement”), you agree to be bound by these Terms. If you do not agree, you must not access or use the Site or Services.

1. Scope of Services

1.1 Services. Synaptic Media Group provides agency and done‑for‑you marketing services, consulting, and coaching, including an AI‑powered speed‑to‑lead automation platform that captures, nurtures, indoctrinates, and follows up with leads before and after appointments to encourage bookings (the “Platform”).

1.2 Portal Access. We may, at our discretion, provide you with limited access to an online portal or account interface related to the Platform or other Services (“Client Portal”). Access is granted solely for your internal business purposes and is subject to these Terms and any applicable Agreement. We reserve the right to modify, suspend, or revoke portal access at any time in our discretion.

1.3 Resold and Third‑Party Services. We may, now or in the future, resell or provide access to software‑as‑a‑service (SaaS) plans and third‑party platforms as part of the Services. Your use of any such third‑party tools may be subject to additional terms and conditions of those providers.

2. Eligibility and Business Use

2.1 Business Users Only. The Site and Services are intended solely for use by adults and business users. By using the Site or Services, you represent that you are at least 18 years old and are using them on behalf of a business or in your professional capacity.

2.2 Prohibited Industries. We do not accept or support illegal, deceptive, or adult‑related businesses. We reserve the right, in our sole discretion, to reject or terminate any client or project that we determine violates this standard or creates legal, regulatory, or reputational risk.

3. Account Registration and Security

3.1 Account Creation. To access certain parts of the Services, you may be required to create an account or be provisioned with login credentials. You agree to provide accurate, current, and complete information and to keep it updated.

3.2 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must not share your credentials with any unauthorized person or permit any unauthorized use of your account. You agree to notify us immediately of any suspected unauthorized access or security breach.

3.3 Our Rights. We may suspend or terminate your account, Client Portal access, or any part of the Services at any time if we believe you have violated these Terms, any applicable law, or any Agreement, or if we determine suspension is necessary to protect our systems, other users, or third parties.

4. Orders, Fees, Refunds, and Billing

4.1 Orders and Agreements. Specific details about Services, fees, deliverables, timelines, and any special terms will be set out in applicable Orders, proposals, statements of work, or other written Agreements between you and us. In the event of a conflict between these Terms and an Agreement, the Agreement will generally control with respect to the specific Services covered, unless expressly stated otherwise.

4.2 Fees and Payments. You agree to pay all fees and charges specified in your Agreement or as otherwise communicated to you in writing. Unless expressly stated otherwise in the applicable Order, proposal, or Agreement, all fees are non‑refundable.

4.3 Non‑Refundable Fees. By default, all fees paid for Services, retainers, setup, implementation, or access to the Platform or Client Portal are non‑refundable, except to the extent an Agreement expressly provides for a refund. There are no refunds for partial months or unused Services once a billing period has started, unless otherwise stated in an Agreement.

4.4 Late or Failed Payments. If any payment is overdue or fails, we may immediately suspend the Services and your access to the Client Portal until all outstanding amounts are paid in full. We may also charge any fees permitted by law and our Agreement to cover costs associated with collection.

4.5 Auto‑Renewal and Cancellation. Where Services are offered on a recurring or subscription basis, they will automatically renew for successive periods as stated in your Agreement unless terminated in accordance with these Terms or that Agreement. Cancellation must be requested at least 30 days prior to the next billing due date via our designated cancellation form or process. If you fail to provide timely notice, any fees that would become due prior to the effective cancellation date remain due and payable in full.

5. Client Responsibilities and Acceptable Use

5.1 Compliance with Laws. You are responsible for ensuring that your use of the Services, including any campaigns, content, contact data, and messaging (email, SMS, calls, etc.), complies with all applicable laws, regulations, and industry standards. This includes, without limitation, laws related to advertising, privacy, data protection, consumer protection, telemarketing, and electronic communications (such as TCPA, CAN‑SPAM, and carrier and A2P 10DLC rules, where applicable).

5.2 Contact Lists and Consent. If you provide contact lists, lead data, or customer information to us or upload such data into any systems we manage, you represent and warrant that you have obtained all necessary rights and valid consents to use that data with the Services, including to send SMS, email, or other communications, and that such use will not violate any third‑party rights or applicable laws.

5.3 Prohibited Conduct. You agree not to:

Use the Services for any unlawful, deceptive, harmful, abusive, harassing, defamatory, obscene, or otherwise objectionable purpose.
Use the Services to promote or support any illegal or adult‑related business, or any activity that we deem high‑risk or inconsistent with our policies.
Interfere with or disrupt the Site, Platform, or Client Portal, or attempt to gain unauthorized access to any systems or data.
Use the Services to transmit malware, spam, or any content that violates third‑party rights.

5.4 Our Support and Guidance. We may provide guidance, templates, or best practices to help you comply with applicable rules, but such guidance does not constitute legal advice, and you remain solely responsible for your compliance. You should consult your own legal counsel regarding your obligations.

5.5 Violation Consequences. If you use the Services in a manner we believe violates these Terms, any Agreement, applicable law, or carrier/platform policies, we may, in our sole discretion, suspend or terminate your access and/or Services immediately. In such cases, you are not entitled to any refund, and any remaining fees due under your Agreement remain payable.

6. Intellectual Property

6.1 Our IP. All rights, title, and interest in and to the Site, Platform, Client Portal, underlying software, workflows, automations, templates, creative strategies, frameworks, methodologies, and all content created by or on behalf of Synaptic Media Group (including ads, copy, funnels, campaigns, designs, and other deliverables) remain the exclusive property of Synaptic Media Group or its licensors, as applicable.

6.2 Client Content. You retain ownership of your trademarks, logos, brand assets, and any content or materials you provide to us (“Client Content”). You grant Synaptic Media Group a non‑exclusive, worldwide, royalty‑free license to use, reproduce, modify, and display Client Content as necessary to provide the Services and to promote our work with you, subject to any confidentiality obligations agreed in writing.

6.3 Usage Rights and Access. Your right to use any deliverables or access the Platform, Client Portal, or related configurations is conditional on full and timely payment of all applicable fees and compliance with these Terms and any Agreement. We grant you a limited, revocable, non‑transferable license to use deliverables solely for your internal business purposes for as long as you remain a paying client and in good standing. When your relationship with us ends or is terminated, your license and access terminate, and we may disable access to the Platform and Client Portal.

6.4 Post‑Termination Data and Materials. We generally retain client data and materials for up to 90 days following termination or expiration of the Services, after which we reserve the right to delete such data and materials, subject to our legal obligations and internal policies. You are responsible for exporting or backing up any data you wish to retain prior to termination or expiration of Services.

7. No Guarantees; Disclaimers

7.1 No Performance Guarantees. Unless expressly stated in a separate written Agreement signed by both parties, we do not guarantee any particular results, revenue, lead volume, appointment volume, profitability, or performance from the Services. Marketing outcomes depend on many factors outside our control, including your offers, pricing, sales processes, market conditions, and competition.

7.2 General Disclaimers. To the maximum extent permitted by law, the Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, or non‑infringement. We do not warrant that the Services will be uninterrupted, error‑free, secure, or free from viruses or other harmful components, or that any defects will be corrected.

8. Limitation of Liability

8.1 Cap on Liability. To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Site, Services, these Terms, and any Agreement—whether in contract, tort (including negligence), strict liability, or otherwise—will not exceed the total amount of fees actually paid by you to Synaptic Media Group for the Services giving rise to the claim.

8.2 Exclusion of Certain Damages. To the maximum extent permitted by law, in no event will Synaptic Media Group or its owners, officers, employees, contractors, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data, even if we have been advised of the possibility of such damages.

8.3 Allocation of Risk. The limitations in this Section are a fundamental part of the bargain between you and us and apply even if any remedy fails of its essential purpose.

9. Indemnification

You agree to indemnify, defend, and hold harmless Synaptic Media Group and its owners, officers, employees, contractors, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Site or Services.
Your violation of these Terms or any Agreement.
Your violation of any applicable law, regulation, or third‑party rights (including intellectual property, privacy, advertising, and telemarketing laws such as TCPA and CAN‑SPAM).
Any disputes between you and your customers, leads, or other third parties, including claims related to your offers, pricing, representations, or services.

10. Term, Suspension, and Termination

10.1 Term. These Terms remain in effect while you use the Site or Services or while any Agreement referencing these Terms is in force.

10.2 Suspension and Termination by Us. We may suspend or terminate your access to the Site, Platform, Client Portal, or Services immediately, in whole or in part, if:

You fail to pay any fees when due.
You misuse or abuse the Services, violate these Terms, any Agreement, or any applicable law or regulation.
We reasonably determine that your use of the Services creates legal, regulatory, security, or reputational risk.
We otherwise decide, in our reasonable discretion, to discontinue providing Services to you, in which case we will typically provide 30 days’ notice where feasible.

10.3 Termination by You. You may terminate your Services subject to any minimum terms or notice periods set forth in your Agreement. Unless otherwise specified in your Agreement, you must submit cancellation through our designated cancellation form or process at least 30 days prior to the next billing due date, and you remain responsible for any fees that become due prior to the effective termination date.

10.4 Effect of Termination. Upon termination or expiration of Services:

All campaigns and active Service activities will stop as soon as practicable.
Your access to the Platform, Client Portal, and any associated accounts will be disabled.
We may retain your data for up to 90 days and then delete it in accordance with our privacy and data retention practices, subject to legal obligations.
You are not entitled to any refunds of fees already paid, unless expressly stated in an Agreement.

Sections that by their nature should survive termination (including payment obligations, IP ownership, limitations of liability, indemnification, and governing law) will continue in effect.

11. Third‑Party Services and Tools

The Site and Services may incorporate or provide access to third‑party platforms, software, tools, and services (for example, analytics, CRM, communication, and marketing tools). We do not control and are not responsible for third‑party services, which are governed by the separate terms and policies of those third parties.

You are responsible for reviewing and complying with any such third‑party terms that apply to your use of those services.

12. Privacy

Your use of the Site and Services is also subject to our Privacy Policy, as posted on the Site and updated from time to time. By using the Site or Services, you consent to our collection, use, and disclosure of information as described in the Privacy Policy.

13. Electronic Communications and Notices

By accessing the Site, creating an account, submitting forms, or using the Services, you agree that we may communicate with you electronically (including via email, SMS, in‑app messages, and notices posted on the Site) regarding your account, Services, and legal notices related to these Terms.

You agree that electronic communications satisfy any legal requirements that such communications be in writing. You are responsible for keeping your contact information current.

14. Governing Law; Venue; Dispute Resolution

14.1 Governing Law. These Terms, the Site, and the Services, and any dispute arising out of or relating to them, will be governed by and construed in accordance with the laws of the State of Utah, without giving effect to any conflict of law principles.

14.2 Venue. You agree that any legal action or proceeding arising under or relating to these Terms, the Site, or the Services will be brought exclusively in the state or federal courts located in Utah, and you hereby consent to the personal jurisdiction and venue of such courts.

14.3 Informal Resolution. Before initiating legal proceedings, the parties agree to attempt in good faith to resolve disputes informally by notifying the other party in writing and allowing a reasonable period to discuss and attempt resolution.

14.4 Class Action Waiver. To the fullest extent permitted by law, you agree that any disputes will be resolved only on an individual basis and not in a class, consolidated, or representative action.

15. Modifications to Terms and Services

15.1 Changes to Terms. We may update these Terms from time to time. When we do, we will revise the “Effective Date” above and may provide additional notice as required by law. Your continued use of the Site or Services after any changes to these Terms constitutes your acceptance of the updated Terms.

15.2 Changes to Services. We reserve the right to modify, suspend, or discontinue any part of the Site or Services at any time, with or without notice, and without liability to you, provided that we will fulfill any obligations expressly set forth in existing Agreements, subject to the limitations and termination provisions herein.

16. Marketing, Testimonials, and Case Studies

16.1 Use of Name and Logo. Unless otherwise agreed in writing, you grant us the right to reference your business name and logo as a client in our marketing materials, website, and presentations. You may revoke this consent in writing, and we will make reasonable efforts to remove such references going forward.

16.2 Results and Performance Data. We may use anonymized or aggregated performance data derived from your campaigns (for example, metrics and trends) for internal research, product improvement, and marketing purposes, provided such data does not identify you or your customers.

17. Miscellaneous

17.1 Entire Agreement. These Terms, together with any applicable Agreements and our Privacy Policy, constitute the entire agreement between you and Synaptic Media Group regarding the Site and Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

17.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

17.3 No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

17.4 Assignment. You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

17.5 Relationship of Parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Synaptic Media Group.

18. Contact Us

If you have any questions about these Terms or the Services, please contact:

Synaptic Media Group LLC
Email: [email protected]