Privacy Policy

Effective Date: March 13, 2026

Synaptic Media Group, LLC (“Synaptic Media Group,” “we,” “us,” or “our”) operates the website gosynaptic.co (the “Site”) and provides marketing and related services to business clients (collectively, the “Services”). By accessing or using the Site or providing information to us, you agree to the terms of this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use the Site or provide us with your personal information.

1. Scope of this Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and safeguard information about visitors to our Site, prospective clients, existing clients, and other individuals whose information we process in connection with our Services in the United States.

Our Site and Services are intended for adults and business users in the United States and are not directed to children under 13 years of age.

2. Information We Collect

We may collect any and all categories of information that can reasonably be used to identify or relate to an individual or household (“personal information”), including but not limited to:

  • Identifiers: Name, email address, postal address, phone number (including mobile number), online identifiers, usernames or account identifiers.

  • Business and professional information: Company name, job title, role, industry, and related business contact details.

  • Commercial information: Records of products or services you have inquired about, purchased, or considered, and related interaction history.

  • Internet or other electronic network activity: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, links clicked, session information, and other usage data collected via cookies, pixels, tags, SDKs, and similar technologies.

  • Geolocation data: Approximate location derived from your IP address or other technical data.

  • Communications: Content of messages, emails, form submissions, survey responses, and other communications with us, including SMS messages you send to us.

  • Audio, visual, and similar information: Recordings of calls or meetings where permitted by law and with appropriate notice.

  • Inference data: Inferences drawn from other information we collect to create profiles reflecting your preferences, interests, or likelihood to engage with certain services.

  • Sensitive or other special categories: We do not intentionally request sensitive information (such as health-related data or financial account numbers) via the Site, but we may process such information if you voluntarily provide it in connection with our Services.

We may also receive personal information about you from third-party sources, such as lead generation partners, data enrichment providers, advertising platforms, publicly available sources, and our clients or service providers, and combine it with information we collect directly.

3. How We Collect Information

We collect information in several ways, including:

  • Directly from you: When you complete forms on our Site, request information, schedule a consultation, subscribe to communications, sign up to receive SMS messages, respond to surveys, or otherwise communicate with us.

  • Automatically through tracking technologies: When you visit, use, or navigate the Site, we automatically collect certain information through cookies, pixels, tags, web beacons, scripts, SDKs, and similar technologies.

  • From third parties: From advertising networks, analytics providers, data enrichment tools, social media platforms, business partners, and our clients or vendors that provide us with leads or additional information about existing contacts.

4. Cookies, Tracking Technologies, and Analytics

We use cookies and similar tracking technologies to operate and improve the Site, understand user activity, and support our marketing and advertising efforts.

These technologies may be used to:

  • Recognize you when you return to the Site.

  • Understand how you navigate and interact with the Site.

  • Measure the effectiveness of our content, campaigns, and advertisements.

  • Support interest‑based and retargeted advertising.

We may use third‑party analytics tools and advertising technologies (for example, analytics and advertising services offered by major platforms) that collect information about your use of the Site over time and across different websites and applications.

You can manage cookies and certain tracking technologies through your browser settings and, where applicable, through platform‑specific opt‑out mechanisms and advertising industry opt‑out tools. However, disabling cookies may affect the functionality of the Site.

5. How We Use Information

We use the information we collect for the following purposes:

  • Providing and improving the Site and Services: Operating, maintaining, and optimizing the Site and our Services, including customer support and troubleshooting.

  • Responding to inquiries: Responding to your requests, questions, and feedback, and providing information about our Services.

  • Marketing and promotions: Sending you marketing and promotional communications (including by email and SMS), delivering ads, and personalizing content and offers based on your interests and interactions with us.

  • Research and analytics: Conducting research, data analysis, and business intelligence to understand trends, measure performance, and improve our offerings.

  • Transactional and operational communications: Sending transactional, informational, and operational messages, such as appointment reminders, confirmations, updates, and service‑related notices, including via SMS and email.

  • Compliance and enforcement: Complying with legal obligations, enforcing our agreements and policies, detecting and preventing fraud or security incidents, and protecting our rights, property, and the safety of our users and others.

  • Any other purpose: For any other purpose described to you at the time of collection or with your consent, where required by law.

We may de‑identify or aggregate information and use or disclose such information for any lawful purpose, provided it can no longer reasonably be associated with an identifiable individual.

6. SMS, Email, and Electronic Communications

6.1 SMS Marketing and Transactional Messages

By providing your mobile phone number and affirmatively opting in through our forms or other consent mechanisms, you agree that we may send you SMS or text messages, which may include:

  • Marketing and promotional messages about our Services or our clients’ services.

  • Transactional or operational messages, such as confirmations, reminders, updates, and other service‑related communications.

Message and data rates may apply. Message frequency may vary.

You can opt out of marketing SMS at any time by replying “STOP” to any message you receive from us, or by using any other opt‑out mechanisms we make available. After we receive your opt‑out request, we may send a confirmation message to acknowledge your request and will cease sending further marketing SMS to that number, subject to a reasonable processing period.

You may still receive transactional or service‑related SMS where permitted by law and where necessary to fulfill your requests or our obligations, unless you also opt out of such communications where possible or discontinue using the relevant Services.

6.2 Email and Other Electronic Communications

We may send you emails and other electronic communications for marketing, informational, and transactional purposes. You can opt out of marketing emails by using the unsubscribe link in those emails or by contacting us as described below.

Even if you opt out of marketing communications, we may still send you non‑marketing messages related to your use of the Site or Services, such as administrative or transactional messages.

7. How We Share Information

We do not sell, rent, or share your personal information with third parties for their own independent marketing purposes, except as necessary to complete the services requested by you or as otherwise described in this Privacy Policy.

We may share information:

  • With service providers and vendors: With third‑party companies that provide services on our behalf, such as hosting, data storage, analytics, advertising and marketing support, SMS and email delivery, payment processing, customer support tools, and professional advisers (e.g., legal, auditing). These service providers are permitted to use your information only as necessary to provide services to us or on our behalf.

  • With clients and business partners: In connection with providing our Services to clients or collaborating with business partners, in accordance with our agreements and applicable law.

  • For legal, compliance, and safety purposes: When we believe disclosure is necessary or appropriate to comply with applicable law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Synaptic Media Group, our users, clients, or others; or to detect, prevent, or address fraud, security, or technical issues.

  • Business transfers: In connection with or during negotiations of any merger, sale of company assets, financing, acquisition, or other corporate transaction in which personal information may be transferred as a business asset.

  • With your consent: With your consent or at your direction, including if you intentionally direct us to share information with a third party.

If we ever engage in “selling” personal information or “sharing” it for targeted advertising as defined under applicable law, we will update this Privacy Policy to describe such practices and provide you with appropriate notice and opt‑out mechanisms.

8. Your Privacy Rights and Choices

Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information. These may include the right to:

  • Access: Request confirmation of whether we process your personal information and access to that information.

  • Portability: Request a copy of your personal information in a portable and, where feasible, readily usable format.

  • Deletion: Request that we delete your personal information, subject to certain exceptions (for example, where we must retain data to comply with legal obligations or for legitimate business purposes).

  • Correction: Request that we correct inaccurate personal information, where applicable.

  • Opt out of targeted advertising and certain sharing: Request that we not process your personal information for targeted advertising or “sell” or “share” your personal information as those terms are defined under applicable law.

  • Restriction/objection: Object to or request restriction of certain processing activities, where permitted by law.

We will honor “Do Not Sell,” “Do Not Share,” and opt‑out of targeted advertising requests as required by applicable law and as described in this Policy.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request and may deny or limit a request where we cannot verify your identity or where we are permitted or required by law to retain certain information.

We may delete information in our possession for security, risk‑management, or business‑continuity reasons and may not be able to retrieve or provide data that has already been securely deleted.

If you choose not to provide certain information, we may not be able to offer you some or all of our Services.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

  • Prospective clients and leads: We generally retain information about prospective clients and leads until they opt out, we no longer reasonably need the data for marketing or business purposes, or we delete it in accordance with our retention practices.

  • Existing clients: We retain information about clients as necessary to provide our Services, perform our contractual obligations, and comply with legal requirements.

  • Former clients: We generally delete or securely anonymize personal information related to former clients within approximately 90 days after the end of the client relationship, subject to any legal or contractual obligations that require a longer retention period.

We may retain de‑identified or aggregated information for a longer period, provided it cannot reasonably be used to identify an individual.

10. Data Security

We implement and maintain reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized or unlawful access, destruction, loss, alteration, or disclosure, consistent with applicable law and industry‑standard practices.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials or account information and for promptly notifying us of any suspected unauthorized use of your information or account.

11. Children’s Privacy

The Site and Services are intended for adults and business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information as required by law. If you believe we may have collected information from a child under 13, please contact us at [email protected].

12. Third‑Party Websites, Platforms, and Tools

The Site may contain links to third‑party websites, applications, or services and may incorporate third‑party tools such as analytics, advertising, social media, and marketing platforms.

Any information you provide to or that is collected by these third parties is subject to their own privacy policies and terms, not this Privacy Policy. We encourage you to review the privacy policies of any third‑party sites or services that you visit or use.

When we use major advertising, analytics, or social media business tools (such as pixels, conversion tracking, or APIs), we may share certain information (such as hashed identifiers, device and usage information, or event data) with those providers so they can provide measurement, analytics, and advertising services to us, and they may use that information in accordance with their own terms and privacy policies.

13. Do Not Track and Global Privacy Controls

Some browsers and devices offer a “Do Not Track” (“DNT”) setting or Global Privacy Control (“GPC”) signal that you can enable to signal your preference regarding tracking and data sharing. Because there is not yet a common, industry‑standard understanding of how to interpret these signals, we may not respond to all such signals at this time, except where we are required to do so by applicable law.

We will continue to monitor developments around browser‑based preference signals and may update our practices and this Privacy Policy as standards evolve.

14. U.S. and Utah‑Specific Information

If you are a resident of a U.S. state with a comprehensive privacy law (such as Utah’s Consumer Privacy Act), you may have additional rights as described in Section 8 (Your Privacy Rights and Choices).

We will make good‑faith efforts to honor applicable state‑specific privacy rights and obligations, including providing clear privacy notices, enabling opt‑outs of targeted advertising and certain sharing, and maintaining reasonable data security measures.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make material changes, we will update the “Effective Date” at the top of this Policy, and we may provide additional notice as required by law (such as by posting a notice on the Site or sending you a communication). Your continued use of the Site or our Services after any changes to this Privacy Policy constitutes your acceptance of the updated Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us at:

Synaptic Media Group, LLC
Email: [email protected]

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